Tourism Definitions Introduction The seven core tourism terms below are an edited version of definitions agreed in through a working group and consultation process set up under the auspices of the English Tourism Research and Intelligence Partnership ETRIP established by VisitEngland. You cannot manage what you cannot measure…. Equally, you cannot measure what you have not first adequately defined.
Describe the retail travel environment Roles of a retail travel agency The main task of retail travel agency is to supply the public the public with travel products and services. They do it on behalf of their suppliers. Basically we can say that a travel agency operators as a broker, bringing buyer and seller.
There are eight types of retail travel agents: Independents, Multiples, E-agents, Homeworkers, Call Centres, Holiday Hypermarkets, Miniples and Consortia Independents — Independent travel agencies are single businesses that are not part of a chain and are often managed by the own.
Classic Travel and Abbots Travel Multiple — Multiple travel agencies are travel agencies that are part of a national chain of retail outlets.
Examples of multiple travel agents: TUI and Thomas Cook. E-Agents — E-agents are companies that specialise in selling holidays and other travel products via the internet. Examples of E-agents are: Examples of Homeworkers travel agencies are: Holiday Hypermarkets — are travel agencies that are in large premises and offer all products and services.
An example of a holiday hypermarket is Thomas Cook First part tourism unit 9 — miniple travel agents have a small number of branches One or two and they are often located in a particular region of the country. Harridge business, Co-op and Dawson Sanderson Consortia — a group of independent travel agencies forming one large company under one name.
An example of a consortium is World Choice Products and services Travel agents offer a wide range of products and services, they fall under eight categories: Information on holidays and travel — Travel agents offer this free service, asking customers who come into their stores if they need help or any assistance with enquiring about a booking past, present or future.
All of the details which the customer requires are in the brochure and then booked through the travel agent. The three well known tour operators: Thomas Cook, Co-op travel and Thomson all do traditional package holidays.
A dynamic package holiday is when the customer books all three components without the help of a travel agent, this affects travel agents as they are losing work and commission due to people being able to book their own package holidays on the internet.
Kuoni offer the service of providing customers with a tailor-made holiday choice, allowing their customers to have the best kind of holiday on a personal level. Travel agents try to sell extra products so the customers do not have to worry about doing those things on their own and the agent will get some more commission.
Many travel agencies manly named ones have a bureau du change in store making it easier for customers to change up their money without the hassle.
Booking flights Scheduled flights — these are flights that are set to a timetable and often released 18 months before the flight actually takes off, no matter if the plane is half full it will depart.
Scheduled flights are less likely to have delays unless for a good reason.
Travel agents can book scheduled flights for customers on many different websites and systems. The agent can also amend the booking if the customer needs to go to that destination earlier or later than originally booked. Charter flights — these are flights which vary on seasons, there will more flights in the summer season daily sometimes three flights a day whereas in the winter season there may be only one flight a day to the destination.
Charter flights are more likely to be delayed and the flight times may change a bit, also if the plane is not very filled up the plane may not even go.
Travel agents can book charter flights for customers the same way they book scheduled flights through internet and systems on their computer. Easyjet, Monarch and Ryanair are some airlines that offer charter flights. Accommodation Travel agents can book accommodation for customers who come in requesting the agent just to book accommodation for them, the main board bases that travel agents book for customers are self-catering and all inclusive.
Travel agents can book the accommodation for the customer via the internet or software systems on their computers. Links Travel agents need to have links with companies to be successful and to have competitive advantage over other travel agencies.
The agents have to have links with: Accommodation providers — Travel agents have links with accommodation providers, whether it is with: The better the link between them to, the higher the commission rate will be. Travel agents may have links with some coach companies as well in case there is a big group booking or the customer wants to go on the free transfer included in the package holiday.
Ancillary services — travel agents have links with many companies that offer ancillary services, the main companies they do deals with are: Relationships Integrated — vertical and horizontal Integration occurs when organisations owns or controls a number of different linked business enterprises.
Vertical integration occurs in the retail travel industry when a company controls more than one level of the distribution chain for products and services, in order to gain a competitive advantage over other retail travel organisations. Horizontal integration is when a company owns or controls other businesses at the same level of the distribution chain Agency agreements These agreements are conducted by travel agents on behalf of principals and are strictly controlled by individual agency agreements, as they may be selling different products for the same tour operator but there will be an agency agreement on each product.
Preferred agents — travel agents may have a preferred agent they try to sell their products to the customers. Classic Travel in Loughton has three preferred agents: Club med, Sandals and Kuoni.Start studying Hospitality and Tourism Unit 2 Questions.
Learn vocabulary, terms, and more with flashcards, games, and other study tools. rooms at The Starlight Hotel were occupied during the first weekend in March, including 26 walk-in guests. Part-time. If an airline requires one flight attendant per 40 passengers, and the airline.
A tourism region is a geographical region that has been designated by a governmental organization or tourism bureau as having common cultural or environmental characteristics.
These regions are often named after historical or current administrative and geographical regions. Others have names created specifically for tourism purposes. The names often evoke certain positive qualities of the area. Examples include: Travel Counsellors and Future Travel (part of Co-operative Travel).
Home Workers Some companies have dedicated call centres. Many of them are tour operators and flight agents. However, some are operated by travel agents, such as STA Call centres Very large retail agencies with staff who specialise in particular holiday types.
This six-part series of lessons by Keith Hardin includes practical resources and ideas for teaching students working in Hospitality and Tourism plus step-by-step teacher's notes.
Welcome to Unit 9: Travel and Tourism Employment Opportunities. The travel and tourism sector is one of the largest and fastest growing in the world. This unit will prepare you with the opportunities to investigate the range of job roles and career opportunities available within the travel and tourism sector and the working patterns these involve.
In this lesson by Frances Marnie, students cover language including: banana, apple, biscuit, sandwich, countries, What’s his / her name?Where does he / she come from? Printable resources include comprehensive step-by-step teacher’s notes, a student worksheet and flashcards.